[Bug]: Media files plays but with mute #34179
Send to my agent
Before submitting
- I searched existing issues and did not find a duplicate.
- I included enough detail to reproduce or investigate the problem.
Area
apps/web
Steps to reproduce
- When the agents send the link to a video files
- Clicking on it ones in the right pane
- The video plays but the sound is mute always and cant unmute
Expected behavior
The video should be able to play sound or say explicitly that video are muted
Actual behavior
Video sound never played as the video are muted and seeing the player user can't tell the video is muted or not.
Impact
Minor bug or occasional failure
Version or commit
No response
Environment
No response
Logs or stack traces
Screenshots, recordings, or supporting files
No response
Workaround
No response
tanav29(GitHub profile, opens in a new tab) added labelsbug
tanav29(GitHub profile, opens in a new tab) added labelsneeds-triage
tanav29(GitHub profile, opens in a new tab) closed this
Sign in to join this conversation.
@tanav29 Does the video you opened play sound in another player (for example VLC, or by opening the file directly in your browser)? If it does, could you attach it or share what produced it (format and codec), and say whether you were on the web app or the desktop app?